The Banking, Financial Services, and Insurance (BFSI) industry is the largest user of chatbots, leveraging AI-powered virtual assistants for customer service, fraud detection, automated transactions, and financial advisory. Chatbots help banks and insurance companies handle high volumes of customer inquiries, reducing operational costs and improving efficiency.
Other Major Industries Using Chatbots:
- E-commerce & Retail: Chatbots assist with product recommendations, order tracking, customer support, and personalized shopping experiences.
- Healthcare: Used for appointment scheduling, symptom checking, patient support, and medical inquiries.
- Telecom: Helps with bill payments, troubleshooting, service activations, and customer engagement.
- Travel & Hospitality: Chatbots manage bookings, itinerary planning, and real-time customer support.
- Education & EdTech: Provides student assistance, course recommendations, and automated tutoring.
Among these, BFSI and E-commerce lead in chatbot adoption, followed by healthcare and telecom, as businesses increasingly integrate AI for automation and customer engagement.