Chatbot Market in India was valued at approximately USD 243 – 252 million in 2023 and is projected to grow to USD 1.26 – 1.46 billion by 2030 – 2033, with a CAGR of 20 – 26%. This growth is driven by increased adoption in customer service, e-commerce, banking, and enterprise automation.
Another analysis indicates that the market size was USD 243.3 million in 2024, with expectations to reach USD 1,465.2 million by 2033, corresponding to a CAGR of 20.43% during 2025 – 2033.
The solution segment was the largest revenue-generating offering in 2023, while services are anticipated to be the fastest growing segment during the forecast period. Key factors driving this growth include the increasing integration of chatbots with popular messaging platforms such as Facebook Messenger, WhatsApp, and Slack, which has facilitated widespread adoption.
It’s important to note that different research firms may report varying figures due to differences in data collection methods, market definitions, and analysis techniques. However, the overall trend indicates a robust expansion of the chatbot market in India.